General Questions
DexGlove is a Canadian-owned business specializing in high-quality gloves for various industries, including motorbike, welding, working, gym, and winter gloves.
DexGlove is proudly based in Canada and serves customers across North America.
Our gloves are designed for individuals and businesses in a wide range of industries, offering comfort, protection, and durability.
Yes, all DexGlove products are manufactured in-house to ensure superior quality and affordability.
Shipping
We ship to all locations within North America.
Orders are typically delivered within 3-5 business days after processing.
- Orders under 50 CAD: Standard shipping charges apply.
- Orders over 50 CAD: Free shipping.
Yes, a tracking number will be provided once your order has been shipped.
Returns and Warranty
We accept returns for unused items in their original packaging if the wrong item/size was sent or the product was damaged. Customers must initiate a return within 14 days of delivery.
- If the issue was caused by us (e.g., wrong or damaged item), DexGlove covers the return shipping cost.
- If the issue was due to customer error, the customer bears the return shipping cost.
Yes, we offer a 6-month warranty on orders over 100 CAD, provided the product is used according to the guidelines and not abused.
Payment
We accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal and Apple Pay.
All payments are processed in Canadian Dollars (CAD).
Product
Our website features detailed product descriptions to help you choose the perfect gloves for your needs. If you have questions, our support team is ready to assist.
Yes, we cater to both retail and B2B customers. For bulk orders, please contact our support team for more details.
Support
You can reach us via live chat, WhatsApp, email, or the contact form on our website.
We take customer feedback seriously. We offer help, refunds, or replacements where applicable and use feedback to improve our products and services.
